REFLECTIONS IN METAL

Shopping
ReflectionsInMetal.com shopping cart is protected with Secure Sockets Layer (SSL), the standard for encrypted commercial transactions throughout the Internet. Shop safely on-line for art with ReflectionsInMetal.com! SSL encrypts all personal information, including your name and credit card number, so that this information cannot be read as it travels through the Internet. Only those web pages where you actually enter your credit card and billing information pass encrypted information. When you request one of these checkout screens, the page's URL begins with https instead of http, and the "security" icon on your browser has the appearance of a closed padlock. You will receive an electronic confirmation message almost immediately and we will follow that up with a personal message to confirm availability and purchase. We will provide information throughout the process.

Please be assured, at ReflectionsInMetal.com your privacy is our primary concern. We will not sell or otherwise provide Your Personal Information to a third party for the purpose of solicitation or any other use. We may, however, share Personal Information with our business partners in order to deliver products and services you have requested and in order to communicate with you about our products and services.

Customer Service
Your private information is protected by our secure servers. We NEVER sell or trade any personal information. We do not want to impose on your privacy, so we only send a newsletter quarterly to keep you up-to-date on our latest works of art and specials at the time. We strive to make your purchase a pleasure and we pride ourselves on our follow up to keep you informed throughout the process.

Satisfaction Guarantee
Your Satisfaction is important to us. If you are not satisfied with your purchase you may return the undamaged item within 10 days of receipt in its original shipping box and we will provide a credit or full refund.
Please be sure to email or call for a return authorization number.

• Customers are responsible for return shipping and insurance. Please appropriately insure the item as we cannot accept a return damaged in shipment.
• There will be a 25% restocking fee on returned items, plus the cost of shipping.
• Shipping costs are not refundable upon returned or replaced items. If a returned item was shipped for free, the actual shipping cost will be deducted from your refund.
• Sorry, but we cannot accept returns for special order items or original creations. Sales items are final.

Order Processing
Many of our items ship within 3-5 business days unless stated otherwise. Our works of art are hand ground and colored making each piece unique with it's own character. This process takes time and we make every effort that your order is processed in a timely manner. The core material for the art at ReflectionsInMetal.com is 16gauge cold rolled steel, therefore we make every effort in keeping shipping cost as low as possible. We ship Fed Ex ground with a standard shipping delivery of 3-5 days. Once your order is complete and ready for shipping your payment authorization will be complete. You will find any information about additional shipping times clearly stated on each item. Special order items or commissioned pieces are made-to-order for you at the time of your order. We must charge for these items at time of ordering and cannot provide refunds on these items.

Shipping and Handling
We ship Fed Ex ground with a standard shipping delivery of 3-5 days.
If you select an expedited shipping method and would like to be notified of the approximate cost prior to shipping, please email, call or check the box on the order page asking us to contact you prior to shipping. We are unable provide the exact cost until the order has been actually labeled for final shipping. If your product was damaged in shipping, please call us immediately. Please keep the original packaging as we will do a call tag to pick up the item. We will promptly handle the return of the damaged product for replacement.

How does the order process work?
For every in-stock item, there will be an 'Add to Cart' button. This button adds the item to your 'shopping basket'.
Putting something in your shopping basket does not commit you to buying it. After you put something in your basket, you can choose to place the order immediately, or continue shopping.
You can put as many items as you want in your shopping basket. When you're finished and want to place the order, you can get back to your shopping basket by clicking on the Show Order button.
You are not committed to the order until you have entered your credit card information and clicked on "Order".
Try it. You'll find out how easy and safe it really is!

Contact Information
We collect visitor's contact information (like their e-mail addresses) and billing information (like their credit card numbers) at the time of a purchase. Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Billing information that is collected is used to bill the customer for products and services. When you send us an e-mail, we will retain the content of the e-mail, your e-mail address, and our response in order to handle any follow-up questions you may have. We won't add your e-mail address to our newsletter mailing list if you contact customer service.
ReflectionsInMetal.com uses a request form for customers to request information, products, services, and to be added to our mailing list. We provide an e-mail address in which customers may contact us directly. We may send new product information to our customers via their e-mail address. Users may opt-out of receiving future mailings by a reply to our e-mail or may ask not to be added to our list at the time of order. We make every reasonable effort to remove customers that do not want to be contacted from our mailing lists.

We may release customer account or other information if we're advised that release is necessary to comply with the law, or to protect the rights, property and safety of ReflectionsInMetal.com, our customers or others. This may include the exchange of information with companies and organizations or law enforcement for loss prevention and credit risk reduction.

Yahoo, Inc provides the server and shopping cart for our store. Information is initially sent to them. Yahoo's Privacy Statement can be seen at: Yahoo Privacy Policy